Operations and Quality Coordinator

Job details
Pay: $40,000 - $45,000 a year
Job type: Full-time
Shift and schedule: Monday to Friday

Benefits
401(k)
Health insurance
401(k) matching
Paid time off
Vision insurance
Dental insurance
Life insurance

Full job description
Operations & Quality Coordinator
Reports to: Chief Operating Officer
Full-Time, Exempt Employee
M-F 9-5pm

Role Overview
The Operations & Quality Coordinator is responsible for ensuring the accuracy, execution, and compliance of all operational and quality processes across the business. This role owns the day-to-day coordination of orders, systems, vendors, and quality standards to ensure products are delivered correctly, on time, and in full compliance.

This position requires a high level of accountability, attention to detail, and ownership. The ideal candidate proactively identifies issues, takes initiative to resolve them, and ensures nothing falls through the cracks.

Key Responsibilities

    Order & Operations

Own end-to-end order processing across all systems (QuickBooks, EDI, retailer portals, internal tools)
Ensure all orders, POs, and shipments are accurate, complete, and on time
Identify and resolve discrepancies before fulfillment
Monitor order flow and proactively address delays, errors, or gaps

    Systems & Data Accuracy

Maintain accurate and up-to-date data across all platforms (Data Ninja, QuickBooks, retailer portals, etc.)
Ensure alignment between systems (orders, inventory, financial records)
Troubleshoot and resolve system or data inconsistencies

    Quality & Compliance

Inspect and approve raw materials, in-process goods, and finished products
Review and approve batch records and Certificates of Analysis (COAs)
Maintain quality documentation and ensure audit readiness
Support SOP development and adherence

    Vendor & Supplier Coordination

Communicate with suppliers to obtain required documentation and ensure compliance
Support supplier qualification and ongoing performance
Resolve issues related to materials, documentation, or delivery

    Issue Resolution & Accountability

Investigate errors (missed orders, incorrect shipments, data issues, etc.)
Identify root causes and implement corrective actions
Take ownership of issues through full resolution—not escalation without follow-through

    Cross-Functional Support

Partner with Operations, Quality, and Leadership to support business execution
Assist with recalls, audits, and regulatory requirements as needed
Support inventory, supply ordering, and general operational coordination

    What Success Looks Like

Orders are accurate, processed on time, and fully executed
Systems and data are clean, aligned, and reliable
Issues are identified early and resolved quickly
Strong ownership mentality—nothing gets dropped or ignored

    Qualifications

2–4 years in operations, supply chain, or quality coordination
Strong attention to detail and organizational skills
Experience with order processing systems, EDI, or ERP tools preferred
Ability to manage multiple priorities and follow through independently
Clear communicator with a problem-solving mindset

    Key Traits for Success

High accountability and ownership
Proactive, not reactive
Comfortable working cross-functionally
Solution-oriented under pressure

Pay: $40,000.00 - $45,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person