Technical Field Advisory Startup Coordinator

The Technical Field Advisory and Startup Service Coordinator works with the TFA/S Service Manager to provide TFA/S services to customers during installation, commissioning, startup, and warranty periods after boiler equipment is shipped from the factory.  Responsibilities and tasks include:
 

• Prepare quotes to customers for TFA/S service
• Place purchase orders and schedule technicians from equipment vendors and service providers for TFA / Startup services at customer sites
• Expedite, compile and track TFA/S technician reports and timesheets
• Track and manage TFA/S service sales orders for scope, limits, and special billing rates & rules
• Compile and submit invoices to customers for TFA/S service and pursue timely payment
• Field calls / requests for support from customers
• Refer customers to a specific contact with Sales department for equipment replacement or repair as necessary
• Process and track warranty orders approved by Project Management and/or TFA/S Service Manager
• Compile recommended spare parts lists for customers and provide replacement parts quotes where necessary to support TFA/S or Sales departments
• Track and manage parts orders through purchasing, planning, production, and shipment when necessary, often on a RUSH basis